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PRIVACY POLICY

Last updated: [03-11-2025]

1. Introduction


We at Dr Saurabh Jain Clinic (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our website https://www.drsaurabhjain.co.in/ (“Website”).

2. Data Controller


The data controller for your personal data is Dr Saurabh Jain Clinic, located at:
Address: Super Speciality Hospital, Sector 4, Healthcity Vistaar, Lucknow, Uttar Pradesh 226010, India.
City: Lucknow
State: Uttar Pradesh, India

If you have any questions or complaints regarding your personal data, you may contact us at:

Name: Dr. Saurabh Jain
Email: info@drsaurabhjain.co.in
Phone: +91-8004301267

3. Information we collect


We may collect and process the following personal data:

  • Basic identity information (name, gender, date of birth)
  • Contact information (email address, telephone/mobile number, postal address)
  • Medical/health‐related information you provide in relation to consultations or enquiries
  • Payment or billing information (if applicable)
  • Technical information from your browser or device (IP address, browser type, device identifiers, pages visited, time of visit)
  • Cookies and tracking information (see section “Cookies and other tracking technologies” below)

4. How and why we collect/use your information


We collect and use your personal information for lawful purposes including:

  • To provide you with information about our services and to respond to your enquiries
  • To schedule and manage your appointments, consultations, and medical services
  • To process payments and maintain our records
  • To comply with applicable legal and regulatory obligations
  • To send you updates, newsletters or promotional communications (only if you have expressly opted in)
  • To improve, customise and enhance our Website, services and user experience
  • To detect, prevent and address technical or security problems

5. Legal basis for processing (for EU/International visitor relevance)


Where applicable, we rely on one or more of the following legal bases: your consent, performance of a contract (appointment/consultation), our legal obligations, and our legitimate interests (e.g., improving our services, security).

6. Disclosure of your information


We may share your personal data with:

  • Our service providers, consultants or contractors who assist us in providing the Website and services (e.g., IT service providers, payment processors)
  • Regulatory or governmental authorities if required by law, regulation, or court order
  • Other third parties only with your explicit consent or as otherwise indicated in this Policy

7. Cookies and other tracking technologies


Our Website uses cookies and similar tracking technologies. A “cookie” is a small text file placed on your device to identify it and maintain information between visits. We use cookies for purposes such as:

  • Recognising your device and preferences
  • Analysing usage of the Website and improving user experience
  • For targeted marketing or remarketing (only if you opt in)

You can disable cookies via your browser settings, but please note this may affect your ability to access certain features of the Website.

8. Data retention


We will retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable laws. When data is no longer needed, we will securely delete or anonymise it.

9. Security of your information


We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, or destruction. However, no data transmission over the internet or digital storage can be guaranteed to be 100% secure.

10. Your rights


Depending on your jurisdiction, you may have rights in relation to your personal data, including:

  • The right to access the data we hold about you
  • The right to correct or update your data
  • The right to request deletion of your data (when no longer required by us or law)
  • The right to restrict or object to processing
  • The right to data portability (where applicable)

To exercise these rights, please contact us (see section 2). We may ask you to verify your identity before responding to your request.

11. Links to other websites


Our Website may contain links to other websites which are not operated by us. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies.

12. Changes to this Policy


We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest revision. We encourage you to review this Policy periodically. If we make material changes, we will notify you via the Website or email (if you have provided your email).